RETURN POLICY

Return Policy

All sales are final. In the unlikely event you receive a defective product or have quality concerns, Dulce Lash Artistry must be notified by email within seven (7) days from delivery of your merchandise to grant an exchange or refund. Orders over seven (7) days from delivery are non-returnable or refundable.

Dulce Lash Artistry is not responsible for covering any shipping costs incurred by returning or exchanging products sent back to us.

Once we receive the items we will inspect the items and notify you of our decision. All refunds will be credited back to the original payment method.

No exchanges or refunds will be accepted without prior authorization. Items must be unopened and in the original packaging.

If you need to return or exchange a product, please email us at info@dulcelashartistry.com

 

Cancellations

All orders can be cancelled without penalty up until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled or retrieved.

 

Discontinued Products

No Credits, Refunds or Exchanges allowed.

 

Courses 

Please note that all training courses are final sale. Once you have committed to and/or purchased a course, there is no refund or exchanges allowed. Any payment made towards courses is considered non-refundable. Please review and select your course carefully before purchase.

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